Shipping & Returns

Shipping Domestic

USPS Flatrate Mail

  • Price is based on weight. Standard shipping cost is $8-$10

  • 3-7 Business Days

  • California, Alaska, Puerto Rico $15

USPS Priority Express Mail

  • Price is based on weight. Standard shipping cost is $15-$25
  • 1-2 Business Days
  • California, Alaska, Puerto Rico $60

Once your items have been carefully wrapped, packaged and sent out, you’ll receive a confirmation email with tracking details for the most current status information. Unfortunately, shipping is not available on weekends or holidays.

  

Shipping International

USPS Priority Mail International

  • $40

  • 6-10 Business Days

USPS EXPRESS Priority Mail International

  • $65

  • 3-5 Business Days

Customs and Taxes

  • Your order may be subject to custom fees or taxes, which are levied once a shipment reaches your particular country. The amount for custom fees and taxes is 20% of the dollar amount of your purchased products. However, the amount does depend on the country to which the order was shipped. Please contact your customs office for a specific amount and percentage breakdown. Su'juk is not responsible for you any customs taxes applied to your package.

Returns

  • Contact Customer Care within 5 days of receiving your order to confirm your intention to return. Without prior notification your return will not be processed.

  • Ship your order back to us within 5 days of receipt.

  • You are responsible for the return shipping cost.

  • When returning or exchanging items, please be sure to pack items carefully in the same way you received them (example: pack shoe boxes in another box before you ship them out). We reserve the right to refuse shipment of poorly packed items. We suggest you send items with delivery confirmation and insurance, and we cannot be liable for packages lost in the mail.
  • Upon receipt of the returned item(s) we will then credit your card for the cost of the item and will send you an email confirmation once the process is completed. Please allow 5-7 business
  • days, depending on your issuing bank or credit card company, for the transaction to appear on your bank or credit card statement. 
  • Return to : Su'juk 216 Greene Ave. Brooklyn NY 11238

Exchanges

  • Contact Customer Care within 5 days of receiving your order to confirm your intention to exchange or receive store credit. Without prior notification your exchange will not be processed. Let us know what new item you would like to be exchanged.
  • We will email you a pre-paid label for returning the item free of charge* 
  • Ship your order back to us within 5 days of receipt.
  • When returning or exchanging items, please be sure to pack items carefully in the same way you received them (example: pack shoe boxes in another box before you ship them out). We reserve the right to refuse shipment of poorly packed items. We suggest you send items with delivery confirmation and insurance, and we cannot be liable for packages lost in the mail.
  • Upon receipt of the returned item(s) we will ship out the new item free of charge*.
  • International Orders are not eligible for free shipping for exchanges and return labels.

Additional Info

  • Merchandise must be received in NEW condition, unworn and with tags intact, or we will refuse the return.

  • When returning or exchanging items, please be sure to pack items carefully in the same way you received them (example: pack shoe boxes in another box before you ship them out). We reserve the right to refuse shipment of poorly packed items. We suggest you send items with delivery confirmation and insurance, and we cannot be liable for packages lost in the mail.

  • We do not accept returns on special orders or sale items.

  • We will pay the return shipping costs and refund your initial shipping cost if the product is defective or the return is a result of our error.

  • All returns that are deemed damaged, worn or returned outside of the above guidelines are subject to a 10%-40% restocking fee, depending on the devaluation of the item.

  • Returns must be postmarked or received by us within 10 days of receipt or are subject to a 40% restocking fee.