FAQ

When Will My Order Ship? 

We do our best to ship within 2 business days of purchase. Shipping times may vary due to availability of merchandise. If an item is either hand-made that means it may take up to 2 weeks for it to be ready to ship. Orders are not shipped on Holidays or weekends. 

I Just Placed My Order.  Can I Add Another Item To It?

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order. 

What does "hand-made" mean? Who is making my order? 

These items are made by independent artisan's and designer's own two hands, often specifically for your order. This includes designers like Rachel Weisberg, Merewif and Restler just to name a few.  Lots of the other independent designers and artisans featured on our site are local to Brooklyn, NY so try to be patient in supporting our young artists!

My order's color is different from what they look like on my computer screen. Why? 

Every computer screen depicts colors differently. We do our best to have a precise representation of our products, but if you have any questions about a color hue please contact us.

Can I return the SALE items I've purchased? 

No, all items purchased on sale or marked down are final.